Wheeliezzz Campers

Wheeliezzz Campers is an exciting new addition to the Essex campervan hire scene. The client was eager to establish a comprehensive online presence for their business. I worked with the client to design a website that not only showcased the new hire but also reflected the client’s personal story as a camping enthusiast venturing into her first business venture.

Synthetix Website

Synthetix has been operating since 2001, delivering outstanding customer service using its range of products from scalable Knowledge based integration for multi-channel contact centre platforms to AI-driven Chatbots and Live Chats

Design System

Synthetix.cloud is a platform intended for customer service in contact centers. Its offerings include live chat, internal knowledge, and metrics. Throughout my time at the company, I collaborated with another designer to develop a design system that would address brand and product inconsistencies. We achieved this by creating a component library using zeroheight.

Live Chat 4.0 Update

Synthetix Live Chat is a customer engagement solution that enables contact centre agents to provide personalised support to customers. For this project, I investigated agent feedback relating to areas of concern and I redesigned the Live Chat service to improve usability and create a seamless experience helping to reduce the average chat duration by 3 minutes.