My Projects

Design System is a platform intended for customer service in contact centers. Its offerings include live chat, internal knowledge, and metrics. Throughout my time at the company, I collaborated

Live Chat 4.0 Update

Synthetix Live Chat is a customer engagement solution that enables contact centre agents to provide personalised support to customers. For this project, I investigated agent feedback relating to

Synthetix Website

Synthetix has been operating since 2001, delivering outstanding customer service using its range of products from scalable Knowledge based integration for multi-channel contact centre platforms to AI-driven Chatbots

Wheeliezzz Campers

Wheeliezzz Campers is an exciting new addition to the Essex campervan hire scene. The client was eager to establish a comprehensive online presence for their business. I worked